We encourage visitors to speak with residents when visiting Heritage at Framingham for input. Those who are seriously interested in living at Heritage can contact families below who’ve shared comments. Please ask.
Review made at: 2015-09-16 13:26:37
Review: Mother and I visited Heritage at Framingham four times now. We made an appointment for our first visit and were greeted outside at the front entrance by Lynne Canavan, Director of Marketing. She is a very respectful, caring, loving person with her finger on the pulse of the needs of those coming in to tour Heritage. We went into her office to get better acquainted where she presented us with a folder full of Heritage information which we found to be very complete and concise. We talked about Mother’s needs and the services Heritage could provide. Lynne asked Mother directly her likes, her personal routine and what she felt was important to be provided to her in an assisted living facility. Lynne listened attentively and provided pertinent feedback. Lynne is extremely knowledgeable about Heritage and has come up from the role of Activities Director into her current position as Director of Marketing. It is evident she has a love of her job and Heritage. Lynne provided us a tour and introduced us to every resident we passed, addressing each resident by name. The residents we spoke to and saw there are thriving and very much enjoy living there. They were all well-groomed and appear to be well adjusted to assisted living. Every resident we spoke to absolutely raved about the facility, the staff and the food. Lynne has a welcoming about her that is instinctive and I believe cannot be taught. When she addresses a resident in a wheelchair, she squats down so that she is at eye level with the individual. She called each and every resident and staff that we passed by name, and there were many. The Activity calendar is jam packed with things to do; something for everyone. There are trips outside of the facility, whether it be to a nearby restaurant or shopping at the Dollar Store, a grocery store, or other store, and many other daily activities to choose from. A monthly calendar is posted and also distributed to the residents. The building is set up very comfortably for the resident. The hallways are wide enough, yet not so wide that they lose the “homey” atmosphere. There are seating areas in nooks and crannies on every floor, some having television sets and others with a fireplace or a place to be quiet and read. The facility is immaculately clean; we checked out rest rooms and vacant apartments, also apartments that were occupied by residents, (with their prior approval to do so) cleaned by the Heritage staff. Mother especially liked the “Country Kitchen”. It is an area where residents can gather for coffee and a snack during the day and have a nice comfortable visit either with other residents or friends and family who visit. There are also outside seating areas and paved places to safely walk outside. There are also raised garden beds for the residents to plant whatever they like. We were made to feel comfortable, welcome and able to envision this being Mother’s new home during each of our visits. We feel Heritage is the best “fit” in the area for Mother’s needs and she will be moving in next week.
September 8, 2013
My mom has lived at Heritage for over three years and my uncle for one. They have absolutely thrived here and that I know is due in no small part to Judy Sabol’s leadership. She’s extraordinary in her understanding of memory loss and deeply committed to supporting excellence in all aspects of the Homestead community. My family is so grateful for her leadership.
“This is a beautiful building, BUT that is not what’s most important. The most important thing is the staff and how they treat us. You won’t find any place like this and you are lucky if you come here.”
Anita Karp, 8 year resident
Monday, January 28, 2013 2:57 PM
Subject: Thank you.
I am writing to let you know how much I appreciate the high quality of care my mother is receiving at Heritage. Last Friday, while in her apartment, my mother fell. Fortunately, she was not seriously injured thanks to the immediate response and care of the staff at Heritage. It is such a relief to me to know she is living in such a safe and caring environment.
Judy Precious, Department Coordinator
Physician and Medical Staff Recruitment Department
Harvard Vanguard Medical Associates
You and all the Heritage family of staff have been wonderful to both me and my mom. I deeply appreciate all that you have done for her. Selecting her as a Resident of the Year was a highlight in my mom’s life, as were the Senior Proms and so many other events too numerous to mention. I have never regretted the decision to have my mom live with you and I thank you from the bottom of my heart for treating her so well. She thinks highly of everyone of you!
Director of Clinical Operations
Boston Foundation for Sight