Bethany Mercer, Executive Director
“To care for those who once cared for us is one of the highest honors” – Tia Walker
Bethany Mercer has been the Executive Director at Heritage at Framingham since October 2018. She has been with the MAMHC family since February 2017 as the Corporate Director of Human Resources.
Bethany had been in the healthcare/senior living industries since 1992 and holds 23 years of leadership experience. She has held Executive Director roles in long term care facilities in both Vermont and North Carolina where she maintained Nursing Home Administrator licenses. Bethany holds a Bachelor of Science degree in Heath Management and Policy from the University of New Hampshire.
Bethany’s goal is to positively impact the way our world sees aging. She doesn’t think of it as spending her days at Heritage, but rather investing her days. Bethany takes pride in leading her team to ensure that the Heritage mission statement is, in fact, the day-to-day operational practice. She is very passionate about the non-profit difference Heritage at Framingham makes in the community.
“I love when I see that a Heritage team member who has been inspired to do more than what is expected of them when it comes to serving others and to work towards a common cause. It’s not just a job. It’s a calling!”
Outside of work, Bethany enjoys spending time with her three children, running, gardening, cooking, reading, and being outside.
Connect with Bethany: bmercer@HeritageAssistedLiving.org
“This too shall pass”
Mary Ford is the Resident Care Director (RCD). She became a nurse in 1974 and came to Heritage in 2008. She is a Graduate of the David Fanning School of Nursing.
Mary has been in the Assisted Living industry and on the MASS-ALFA Nurses Task Force since 1999.
Mary most enjoys meeting new residents, families and networking with people in the field. Mary also takes pride in the non-profit status of Heritage and how the money is put back into the building making it a wonderful place to work and for the residents to live. If you are considering a community like Heritage, Mary says, “We believe that being active is very important. We provide as much activity, wellness, and customer service as possible. Look for staff longevity, this shows happiness and satisfaction in the work place.”
At home, Mary likes spending time with her seven grandchildren, gardening, reading and going to the movies.
Connect with Mary: mford@HeritageAssistedLiving.org
Lori Delgado, Director of Sales & Marketing
“What makes things memorable is that they are meaningful, significant and colorful.” – Joshua Foe
Lori Delgado is the Director of Sales and Marketing. Lori came to Heritage at Framingham in August 2018, however she’s been in the Assisted Living industry for over 10 years. She brings her passion for helping people with a smile that’s contagious.
Lori takes pride in building relationships and earning the trust of the residents and families that she meets. What’s important to Lori is that Heritage at Framingham is a non-profit status and that Heritage at Framingham re-invests in their residents, staff, property and community.
Outside of work, Lori enjoys cooking, fitness, shopping and most importantly spending time with her children, family and friends.
Connect with Lori: ldelgado@HeritageAssistedLiving.org
Dominic Librandi, Business Development & Outreach Coordinator
“Nothing grows inside your comfort zone.”
Dominic started at Heritage in December 2018. Dominic graduated from Nichols College in May 2018 with a degree in Business Administration and Hospitality Management. Dominic has 10 years of experience in the industry and is very passionate about his work and the relationships he builds with residents and their families. Dominic’s responsibilities also include; planning special events, digital marketing , social media, and community outreach.
Dom enjoys traveling, spending time with friends & family, the beach, and trying new foods.
Connect with Dominic: dlibrandi@HeritageAssistedLiving.org
Director of Business Development &
Program Director for Harmony Mental Health Assisted Living Services
Bill joined the Heritage family in 2017 but has been working in the field for over 25 years. Bill is a Licensed Independent Clinical Social Worker and holds a Bachelor of Arts degree and a Master of Social Work degree from Boston College. His favorite part of the job is being able to interact on a daily basis with the residents and watching them improve over time.
Bill also serves as a Board Member for Affordable Housing and Services Collaborative, Inc. where they provide housing for homeless veterans.
When Bill is not at work he enjoys spending time with his family and dog.
Connect with Bill: wmcgrory@HeritageAssistedLiving.org
Nancy Johnson, Homestead Memory Care Program Director
“Be kind, for everyone you meet is fighting a hard battle.”
Nancy Johnson joined Heritage in September 2018 as the Homestead Memory Care Program Director. She has worked in the senior living and healthcare industries for over 10 years. Nancy is a Certified Dementia Practitioner and also holds certifications as an Activity Professional. She has a Bachelor of Arts degree from Southern New Hampshire University.
Nancy’s favorite part of her job is spending time with residents and seeing them enjoy meaningful moments in their day. She also enjoys working with and building relationships with the residents’ families.
Outside of work, Nancy enjoys spending time with her family and friends.
Connect with Nancy: njohnson@HeritageAssistedLiving.org
Emma Schultz, Life Enrichment Director
Emma Schultz is the Life enrichment Director. While she just came to Heritage in 2018, she has been working in the field for years. Her favorite part of the job here is seeing the smiles on the residents’ faces as they enjoy the varied Activities. She takes the most pride in being able to put the residents’ wishes first.
Connect with Emma: eschultz@HeritageAssistedLiving.org
Nely Sanchez, The Club – Social Day for Seniors, Program Coordinator
Nely is the Program Coordinator for The Club at Heritage, a Social Day for Seniors. Nely started at Heritage in June 2018 and quickly transformed from a learner to a leader and educator in a very short period of time.
Connect with Nely: nsanchez@HeritageAssistedLiving.org
Christopher Reid, Executive Chef
“The most important single ingredient in the formula of success is knowing how to get along with people.” – Theodore Roosevelt
Chris started at Heritage in 2017 but has been in the culinary field for over 30 years. Chris graduated from The Culinary Institute of America (the CIA) not to be confused with the other CIA. Chris started his culinary career in New York and worked throughout New England working at many clubs, restaurants and assited living’s. Chris’ favorite part of the job is making the residents and family;s happy. When Chris is not working he enjoys playing soccer, watching sports, brewing beer, visiting breweries, gardening and most of all spending time with his family.
Connect with Chris: creid@HeritageAssistedLiving.org
Brian Kelly, Director of Support Services
“Put your heart, mind, and even soul into your smallest acts. this is the secret of success.”
Brian Kelly, Director of Support Services, has worked for Heritage since 1996. Prior to coming to Heritage he worked at Mary Ann Morse Healthcare Center for 3 years. Brian keeps the systems, the grounds and the building in top-notch condition. He received his Certification in Food Service from Stonehill College. In his own words, his favorite part of the job is laughing and having fun with residents, staff and families. Brian is proud to share with residents and families that a lot of our staff have been here for 10 years of more! “That speaks volumes about our community.” Brian suggests that perspective residents and their families talk with current residents and staff when they are considering a senior living community.
In his spare time, he enjoys golf, darts, reading and spending time with his kids.
Connect with Brian: bkelly@HeritageAssistedLiving.org
Luiz Silva, Business Manager
Luiz Silva is our Business Office Manager. He first worked at our sister community, Mary Ann Morse Healthcare Center (MAM) from 2005-2014 when he transitioned to Heritage. At MAM, Luiz learned to hone his accounting and bookkeeping skills and now supervises all aspects of accounts payable, receivables and personal needs accounts at Heritage. His favorite part of the job is being able to interact with residents and family members and getting to know them on a personal level.
When not at work, Luiz enjoys traveling, cooking and socializing with friends.
Connect with Luiz: lsilva@HeritageAssistedLiving.org
Tracy Hulme, Executive Assistant & Reception Supervisor
“Live Simply, Laugh often, Love deeply”
Tracy has been part of the Heritage family since 2015. Tracy started as an Activities Assistant and proved herself in such a short time that she was promoted to receptionist, and before she knew it she was given the title of Lead Receptionist and currently holds the position of reception manager and administrative assistant. Tracy works closely with the leadership team to provide the best guest experience for our residents, families, and perspective residents.
“I love to work with seniors. Everyone at Heritage is just so friendly and kind. Heritage is not just a place to live, its home. We take pride in making our residents feel like they’re family.”
Connect with Tracy: thulme@HeritageAssistedLiving.org
Patsy Rose, Nurse
Patsy Rose is a Wellness Nurse with long experience in working with elder populations. She has been a nurse since 1986 and has worked at Heritage since 2007. Patsy has an Associates degree in Animal Technology from Holliston Junior College, a Bachelor of Science degree in Pre-Veterinary Studies from UMass Amherst, and an Associates in Nursing degree (Registered Nurse) from Mass Bay Community College. In her own words, Patsy says that her favorite part of the job is, “Working with the elderly and utilizing my organizational skills. I take pride in the fact that we have very happy, well-cared for residents.” On her own time, Patsy enjoys working in her yard and spending time with her mother and children.
Karen Skiesto, Nurse
Karen Reilly is a Wellness Nurse and came to Heritage in 2016, but has been working in the Assisted Living field for 20 years. She earned her Associates Degree in Nursing from Quinsigamond Community College and her Bachelor of Science Degree from Anna Maria College. Karen finds it especially rewarding to work with elders with cognitive impairment and enjoys making a difference. In her spare time Karen loves sewing, skiing, riding motorcycles and spending time with her granddaughter.
Ozra Majidi, Nurse
Ozra is a Wellness Nurse and has worked at Heritage since 2003 and part of our Nursing team since 2013. She became part of the Heritage family when she was in High School. She began as an employee of the Dining Department and worked for her certification as a Resident Care Assistant. Ozra realized that she found her calling in life- she loved helping and giving personal care to the residents so much that she went to school for her Nursing degree. She has her Associates in Nursing from MassBay where she won the Florence Nightingale Award. Ozra then continued her Bachelor’s in Nursing at Framingham State University. In her free time Ozra volunteers for her local pantry and teaches Sunday School and loves to spend time with her friends and family.