Bethany Mercer, Executive Director
Mary Ford is the Resident Care Director (RCD). She became a nurse in 1974 and came to Heritage in 2008. She is a Graduate of the David Fanning School of Nursing.
Mary has been in the Assisted Living industry and on the MASS-ALFA Nurses Task Force since 1999.
Mary most enjoys meeting new residents, families and networking with people in the field. Mary also takes pride in the non-profit status of Heritage and how the money is put back into the building making it a wonderful place to work and for the residents to live.
At home, Mary likes spending time with her seven grandchildren, gardening, reading and going to the movies.
Director of Business Development &
Program Director for Harmony Mental Health Assisted Living Services
Bill joined the Heritage family in 2017 but has been working in the field for over 25 years. Bill is a Licensed Independent Clinical Social Worker and holds a Bachelor of Arts degree and a Master of Social Work degree from Boston College. His favorite part of the job is being able to interact on a daily basis with the residents and watching them improve over time.
Bill also serves as a Board Member for Affordable Housing and Services Collaborative, Inc. where they provide housing for homeless veterans.
When Bill is not at work he enjoys spending time with his family and dog.
Lori Delgado, Director of Marketing
(bio and picture soon to come…)
Deanna Ford is our Marketing and Public Relations Specialist. She quickly became part of the family when she joined us in 2013. Deanna graduated from Providence College with a Bachelor of Arts degree in Political Science. She enjoys the people here and is wonderful at fostering friendships with the residents everyday. She is constantly alert to what they need and want. Dee takes pride in hearing laughter and happiness all over the building. When she is on her own time, Deanna enjoys watching the Bruins, spending time with family/friends and reading.
Brian Kelly, Director of Support Services, has worked for Heritage since 1996. Prior to coming to Heritage he worked at Mary Ann Morse Healthcare Center for 3 years. Brian keeps the systems, the grounds and the building in top-notch condition. He received his Certification in Food Service from Stonehill College. In his own words, his favorite part of the job is laughing and having fun with residents, staff and families. He takes the most pride in hearing people say the building is so clean. In his spare time, he enjoys golf, darts, reading and spending time with his kids.
Luiz Silva, Business Manager
Luiz Silva is our Business Office Manager. He first worked at our sister community, Mary Ann Morse Healthcare Center (MAM) from 2005-2014 when he transitioned to Heritage. At MAM, Luiz learned to hone his accounting and bookkeeping skills and now supervises all aspects of accounts payable, receivables and personal needs accounts at Heritage. His favorite part of the job is being able to interact with residents and family members and getting to know them on a personal level. When not at work, Luiz enjoys traveling, cooking and socializing with friends
Emma Schultz, Homestead Activity Director
Emma Schultz is the Director of Homestead, the Memory Care component of Heritage. While she just came to Heritage in 2018, she has been working in the field for years. Her favorite part of the job here is seeing the smiles on the residents’ faces as they enjoy the varied Activities. She takes the most pride in being able to put the residents’ wishes first.
Christopher Reid, Executive Chef
(bio soon to come…)
Tracy Hulme, Lead Receptionist
Tracy has been part of the Heritage family since 2015, she is the friendly face at the front desk that everyone adores. Tracy began her Heritage career as an Activities Assistant and proved herself in such a short time that she was offered a promotion to Lead Receptionist.
Patsy Rose, Nurse
Patsy Rose is a Wellness Nurse with long experience in working with elder populations. She has been a nurse since 1986 and has worked at Heritage since 2007. Patsy has an Associates degree in Animal Technology from Holliston Junior College, a Bachelor of Science degree in Pre-Veterinary Studies from UMass Amherst, and an Associates in Nursing degree (Registered Nurse) from Mass Bay Community College. In her own words, Patsy says that her favorite part of the job is, “Working with the elderly and utilizing my organizational skills. I take pride in the fact that we have very happy, well-cared for residents.” On her own time, Patsy enjoys working in her yard and spending time with her mother and children.
Karen Reilly, Nurse
Karen Reilly is a Wellness Nurse and came to Heritage in 2016, but has been working in the Assisted Living field for 20 years. She earned her Associates Degree in Nursing from Quinsigamond Community College and her Bachelor of Science Degree from Anna Maria College. Karen finds it especially rewarding to work with elders with cognitive impairment and enjoys making a difference. In her spare time Karen loves sewing, skiing, riding motorcycles and spending time with her granddaughter.
Ozra Majidi, Nurse
Ozra is a Wellness Nurse and has worked at Heritage since 2003 and part of our Nursing team since 2013. She became part of the Heritage family when she was in High School. She began as an employee of the Dining Department and worked for her certification as a Resident Care Assistant. Ozra realized that she found her calling in life- she loved helping and giving personal care to the residents so much that she went to school for her Nursing degree. She has her Associates in Nursing from MassBay where she won the Florence Nightingale Award. Ozra then continued her Bachelor’s in Nursing at Framingham State University. In her free time Ozra volunteers for her local pantry and teaches Sunday School and loves to spend time with her friends and family.